Retailer Policy Manual

SST Vouchers that were issued on or prior to October 27, 2013, do not have an expiry date listed on the voucher. These SST Vouchers can only be redeemed by mail or in-person through a BCLC Corporate Office in Vancouver or Kamloops. Enter the five-digit activation code given by the agent to reactivate the terminal. Once the terminal is reactivated, a claim slip will print and the regular win tune will play once. Follow the payout procedures detailed within the Prize Payout Limit table in Section 6.8. Press ENTER when the terminal reads the ticket barcode or once you have manually entered ticket control number.

Certification remains valid as long as the Lottery Retailer continues to operate the lottery terminal or handle lottery products, or until a new certification standard becomes effective. There are several methods to notify BCLC of an employment status change. Lottery Retailer personnel who have managerial responsibility may complete an online form, contact the Lottery Hotline or notify their Territory Manager. An individual’s status as a Lottery Retailer remains in the database for one year after the individual ceases to be a Lottery Retailer.

Follow the prompts and fill out the online TRF with all the required information to assist Lottery Support in processing the request. Tickets from a Lotto Express Device CANNOT be cancelled once they have been printed. Neither the Altura Lottery Terminal nor any Lotto Express Device is able to cancel tickets printed from a Lotto Express Device. Before the draw, or first draw on an Advance Buy ticket, has taken place, with the exception of a Keno Advance Buy ticket. If a Lottery Retailer exceeds the financial threshold limit on a particular product, they may be prevented from selling that product for a period of time as determined by the BCLC. “Gaming Policy Enforcement Branch ” means the Ministry of Finance’s Gaming Policy and Enforcement Branch which regulates legal gambling in British Columbia, including the operations of BCLC.

Keno is believed to have originated from a chess-like game where wooden balls would come out of a sculptured wooden goose. It was originally played, and still is in some places today, with 80 tiles displaying the first 80 characters from the Book of a Thousand Characters, the Qianziwen. The maximum prize that can be won on any one Keno ticket for a given draw is $200,000, regardless of the amount wagered. The maximum combined liability for a given draw is $2 million. The maximum prize that can be won on a Keno ticket with Keno Bonus for any given draw is 10 times the value of the Keno prize. Take note of the Match/Win table – this will let you know your potential winnings for this ticket before you purchase.

Bckeno need to bring two pieces of valid government-issued identification when making your claim. The ID must include a recent photo, date of birth and signature. It pays to calculate the RTP to see which quantity of numbers pays the best for any given game. The highest quantity of numbers to play is not necessarily the best bet. As of January 1st, 2023, PlayNow.com no longer provides browser support for IE 11. If you choose to use IE 11 we cannot guarantee you will be able to login or use the site.

What does impact the final payout percentages is the minimum number of balls that are required to hit for a payout and the dollar payout for each number of hits. The Lottery Retailer must report and return all damaged or defective Instant tickets, including Scratch & Win and Pull Tab tickets, to BCLC. Damaged or defective lottery tickets are defined in section 4.8 of this manual. The cost of your ticket doubles when you add Keno Bonus, but bclc could multiply your Keno winnings by 1.

Lottery Retailers must pay all prizes, including the top prize level, of any Pull Tab ticket sold at their lottery retail location. Online Keno plays like regular keno except that there are many more variations on both the game and the payouts. The standard Keno from Microgaming allows you to select up to 15 numbers where the payouts at 15 numbers varies from 0.5 times your bet at 3 or 4 numbers hit, to 10,000 times your bet if you hit all 15 numbers. The payouts are generally a lot higher at online casinos for numbers selected with the same odds. This can be seen when you only select 1 number it pays out 3 compared to only 2 at the BCLC. The chances of winning get more complicated as more numbers are bet because payouts can occur if you only match a partial amount of numbers drawn.

Lottery Retailers must refrain from selling or providing any lottery products or Services other than those authorized by BCLC or GPEB. There are three components to determining your chances of winning at any given game of keno. According to most researchers, Keno began in China during the Han Dynasty around 200 BC. It was called baige piao, which is translated from Chinese as white dove ticket. The common belief is that the white tickets for the game were dispersed locally using pigeons.

If a lottery ticket is not signed, the Lottery Retailer is to return the ticket to the customer and ask the customer to sign or print their name on the front or back. Lottery Retailers are not to validate any ticket that is not signed (this includes Scratch & Win tickets). Next, insert damaged, lost, refunded or left behind tickets, for which you have completed a TRF, into a BCLC supplied courier return package. Courier such packages, if you have ticket return requests, weekly.

If upon delivery, it is determined that the package integrity is compromised, the Lottery Retailer, at their discretion, may accept or reject the delivery. On occasion, a package, or packages, may have been damaged during the shipping process to the point where books of tickets may be spilling out of the courier delivery envelope. In this circumstance, the delivery must be either accepted in its entirety or rejected in its entirety. Where books of tickets have possibly spilled out of the package, the Lottery Retailer must verify the actual books of tickets against the invoice prior to accepting the damaged package delivery.

Section 8 – Lottery Retailer Agreement Service Standard Remedies

It is better to lower your bet in order to pick the best RTP quantity than to keep your bet size and pick a smaller quantity of numbers that may pay worse. Match your 40 Keno Pattern Play numbers to the numbers drawn to see if you win. Choose how many numbers between 1-80 you want to play per draw . The New Horizons Conference has become a hub of thought leadership in the responsible gambling industry.

BC49 & Extra

It would be better if you stick to the optimal number and reduce your bet to extend your playing time. The odds of hitting all 20 out of 20 drawn balls is about 3.5 quadrillion to one. There have been around 69 billion seconds since keno was said to have been invented around 200 BC.

The Keno payouts vary by location but the base keno odds are always the same. Starting with picking one number, the odds are 1 in 4 at having one of the 20 numbers drawn matching the one number selected. The BCLC pays out $2 for each $1 bet on this selection while online casinos can payout up to $3.50 for each $1 bet. From this you can see the odds of winning at BCLC are at 50% for one number played since you win one in four times yet only double your money if won. Lottery Retailers and Lottery Retailer Family Members will undergo an investigation by BCLC Corporate Security. This will assist Lottery Retailer Family Members during the prize claim investigation process.

Get started with free bet tokens matched to the amount of your deposit, up to $150. Know how the game works and what the odds are before playing. BCLC’s Corporate Security is responsible for investigating and responding to integrity or security matters, including the investigation of alleged misconduct, fraud or other wrongdoing by Lottery Retailers.

Section 4.1 Sale or Distribution to Minors

So, if keno had been played once every second since it has been invented, the chances that anyone has EVER gotten 20 out of 20 balls is still 1 in 50 million, or nearly 4 times the chance of someone hitting 649. Once all draws on your ticket are complete, select VALIDATE to have any winnings on this ticket deposited into your PlayNow account. Say ‘Yes’ to Keno Bonus for a chance to multiply your potential winnings. There is a new Keno Bonus multiplier randomly selected for each draw.

We advise you switch to the latest version of either Edge, Firefox or Chrome. If you have enrolled in BCLC’s Voluntary Self-Exclusion program please refrain from taking this survey. Tools and resources to help you if gambling no longer feels like a game. GameSense is here to help keep gambling a safe, fun source of entertainment. Thanks to our players, billions of dollars have supported communities and help B.C.

To increase your chances to win you have to find the best quantity of numbers to bet on and, to do that, you need to find the table or online casino game that has the best payouts. SST Vouchers issued on or after June 13, 2016, do not have an expiry date listed on the voucher and can be redeemed at any retail lottery location and should be treated like winning tickets. The lottery terminal will play a special winning jingle and “freeze”, if a winning ticket with a prize of $10,000 or greater is validated. BCLC requires all Lottery Retailers to be certified within 60 days of entering the BCLC retailer database. Certification requires the completion of a course applicable to the lottery Services that the Lottery Retailer provides. Signatories of the Lottery Retailer Agreement who do not operate a lottery terminal or are not involved in the handling, selling and/or validating of lottery products are exempt.

Internal damage would be described as tickets being bent, with crushed corners, damaged latex and/or tickets becoming separated from their original cello package as provided by the printer. The individual does not have managerial responsibility for lottery products and Services. The more you know about the games, the better equipped you are to make informed decisions when you play. O If the date of redemption is on or before the listed expiry date, the SST Voucher can be redeemed at any retail lottery location.

Returned Scratch & Win tickets that have been scratched, or otherwise tampered with, are not eligible to be credited. Individual damaged Pull Tab tickets are not eligible for credit. Lottery Retailers must return any damaged or “printed in error” Lotto Express ticket to BCLC in accordance with the procedure detailed below.